At Trichy Anjaneya Ghee Stores, we are committed to ensuring that you are completely satisfied with your purchase. If you are not satisfied with your order, please review our return policy below for instructions on how to initiate a return or exchange.

Return Eligibility

  • Returns are accepted within 1 day from the date of purchase.

  • To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

  • Certain products, such as food items, spices, and perishable goods, are not eligible for return due to health and safety regulations.

How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Send an email to trichyanjaneya@gmail.com with your order number, reason for return, and the items you wish to return.

  2. Return Instructions: We will send you a return authorization form and detailed instructions for sending your items back.

  3. Return Shipping: You are responsible for paying the return shipping costs unless the product is defective or damaged.

  4. Processing Time: After we receive the returned product, we will inspect it and process your refund or exchange within 5-7 business days.

Refunds & Exchanges

  • Refunds: Once your return is processed, we will notify you via email. Refunds will be issued to the original payment method used during the purchase.

  • Exchanges: If you would like to exchange an item, please contact us within 1 day. Exchanges are subject to product availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at trichyanjaneya@gmail.com and provide a photo of the damaged item. We will either issue a replacement or process a full refund, including return shipping.

Shipping Costs

  • Shipping costs are non-refundable, except in cases where the product is defective or incorrect. You are responsible for the return shipping costs unless the return is due to our error.

Customer Service

If you have any questions about returns or need assistance with your return request, please contact our customer support team:

  • Email: trichyanjaneya@gmail.com

  • Phone: 9043005447

  • Address: Ram Nagar 2nd Main Road, Near Anjenayar Temple, Nanganallur.

By purchasing from Trichy Anjaneya Ghee Stores, you agree to the terms outlined in this Return Policy.